Frequently asked questions
Here are some of the frequently asked questions about Bring it Home.
1. How much do you charge for handling and delivery?
We charge 23% of the total purchase price, with a minimum fee of $79 for every order.
2. What if I want to have the products assembled?
If you require an in-home assembly service contact us at admin@bringithome.com.au
3. When will my order be delivered?
All orders should be delivered on the same day as advertised on our 'Next Delivery Date' . If there are any issues on the day we will contact you.
4. How do I find out when your next trip to Ikea will be?
Subscribe to our email list to keep up to date on future trips.
5. How do I find Ikea’s product article numbers for the items I want?
- Visit Ikea’s website www.ikea.com/au/en/.
- Proceed to the product page of the item you want.
- Choose the colour and size of the item you desire.
- Scroll to the bottom of the page and underneath the “product description and measurements” section click on the “package measurements and weight" link.
- Take note of the article number displayed for your product.
Insert the appropriate product description, article number(s), colour, quantity and unit price into your order form on our site. Some items may require multiple pieces to create the furniture you desire; be sure to add the correct quantity needed to ensure we pick up what is needed. If you have any questions or are still uncertain how to do this please email us at admin@bringithome.com.au
6. How do I pay for my products?
Online with all Visa and mastercard via our secure Paypal service or through electronic funds transfer.
7. What happens if my product is out-of-stock once you get to Ikea?
If any product ordered through Bring it Home is out of stock, we can:
- Collect the products on our next scheduled trip to Ikea, or
- Issue a refund via direct deposit into your account for the product, minus the minimum delivery fee and any service charges.
For more details see our Out-of-Stock Policy
8. What do I do if my furniture is damaged once I take it out of the box?
We will return the damaged pieces on our next trip and exchange them for new ones at no additional cost to you. For more details see our Return/Out-of-Stock Policy.
9. What are my handling and delivery costs if I live outside Canberra?F Bring it Home charge an extra fee for deliveries outside Canberra and is calculated on a case by case basis.
.10. What happens if I type in the wrong order details?
Bring it Home is not responsible for user input errors and cannot guarantee accuracy of orders that contain errors. If you provide us with inaccurate information, it is likely that you will not get what you were expecting. We regularly monitor any discrepancies found in orders that have been submitted through our website. See our policies for more information.
11. Do you give a discounted handling and delivery rate on large purchases?
Yes. For orders over $5,000 (not including handling and delivery costs), we can provide special offers. Please contact us at admin@bringithome.com.au for a quote.
12. Can you pickup an Ikea gift card for me?
Yes, for a service fee of $20 we can pickup an Ikea gift card for you. Gift cards are not delivered and can be picked up from Bring it Home. Please contact us at admin@bringithome.com.au to make arrangements.
